Pine Mountain Grill Official Privacy Policy
Effective Date: November 27, 2024
At Pine Mountain Grill, your privacy is important to us. This Privacy Policy (“Policy”) explains how Pine Mountain Grill and its affiliates collect, use, disclose, and protect your personal information when you visit our website, pinemountaingrill, visit our restaurant location, or engage with us through other online or offline services.
By using our website or visiting our restaurant, you agree to the practices described in this Privacy Policy. If you do not agree with the terms of this Policy, please discontinue use of our services.
Information Collection
Pine Mountain Grill may collect various types of personal information about you from different sources. These include:
- Identifying Information: Such as your name, email address, phone number, and postal address when you:
- Make a reservation, place an order, or visit our restaurant.
- Interact with us via email, phone, or social media.
- Participate in a survey, contest, or other promotions.
- Payment Information: If you make a purchase at Pine Mountain Grill, we may collect payment details such as credit card information or other payment methods for order fulfillment.
- Technical Information: When you visit our website, we may collect technical data including your IP address, device type, operating system, web browser, and browsing activity, such as pages visited, clicks, and interactions with the website.
- Location Information: If you use our services that rely on location-based features, we may collect GPS or other location data to provide you with location-specific information (such as nearby restaurant locations).
- Reservation and Order History: We may collect data related to your past orders, dining preferences, or reservations to offer personalized experiences and services.
- Accident or Incident Information: In the case of any incidents or accidents that may occur on our premises, we may collect information related to the incident to address safety, health, or legal concerns.
How We Use Your Information
Pine Mountain Grill uses the information we collect for various purposes, including:
- Providing Services: To process your orders and reservations.
- Personalizing Your Experience: To customize your experience with Pine Mountain Grill, including recommendations based on your preferences.
- Marketing and Promotions: To send you information about promotions, new menu items, special offers, and events that may interest you.
- Customer Service: To respond to inquiries, address issues, and manage your feedback or complaints.
- Improving Our Business: To analyze and improve our website, menu, and customer service.
- Legal and Safety Purposes: To comply with legal requirements, protect the safety of our staff and guests, and address any incidents.
Information Sharing
Pine Mountain Grill may share your personal information with third parties in the following situations:
- Service Providers: We may share your information with companies that help us process payments, fulfill orders, maintain our website, and send marketing communications.
- Legal Compliance: We may share your information when required by law, such as to comply with subpoenas or to protect against fraud, crime, or legal disputes.
- Business Transfers: If Pine Mountain Grill is involved in a merger, acquisition, or sale, customer information may be transferred as part of the business transaction.
- Third-Party Advertisers: We may share aggregated or anonymized data with advertising partners for interest-based advertising, ensuring you see relevant ads based on your interests and activities.
Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance your experience on our website. Cookies help us track your activities, such as pages you visit, preferences, and orders placed. This data is used to improve our website, customize content, and deliver personalized ads.
You can manage your cookie preferences by adjusting your browser settings. However, disabling cookies may limit your ability to fully use our services.
Data Security
Pine Mountain Grill takes the security of your personal information seriously and uses various security measures to protect against unauthorized access, alteration, or destruction of your data. However, no method of electronic transmission or storage is 100% secure, and while we strive to protect your information, we cannot guarantee complete security.
Retention of Your Information
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. If you wish to request deletion of your data, please contact us as described below.
Children’s Privacy
Pine Mountain Grill does not knowingly collect personal information from children under the age of 13. If we become aware that we have collected information from a child under 13 without parental consent, we will take steps to delete that information.
Your Rights and Choices
- Opt-Out of Marketing Communications: You can opt-out of receiving promotional emails or text messages by following the unsubscribe instructions provided in our communications.
- Access and Update Your Information: You can update or correct your personal information by contacting us directly.
- Delete Your Information: You can request that we delete your personal data by contacting us at the provided contact details.
Social Media
If you interact with us on social media platforms (such as Facebook, Instagram, or Twitter), we may collect information about your interactions with us. Please be aware that social media platforms have their own privacy policies, and we encourage you to review them before sharing personal information.
Changes to this Privacy Policy
Pine Mountain Grill reserves the right to update or change this Privacy Policy at any time. We will post any updates on this page, and the revised Policy will become effective once it is posted.
Contact Us
If you have any questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us at:
Pine Mountain Grill
45 Hwy 119 South, Whitesburg, Ky
Phone: (606) 633-1183
Last updated: November 27, 2024